Magnolia 5.7 reached extended end of life on May 31, 2022. Support for this branch is limited, see End-of-life policy. Please note that to cover the extra maintenance effort, this EEoL period is a paid extension in the life of the branch. Customers who opt for the extended maintenance will need a new license key to run future versions of Magnolia 5.7. If you have any questions or to subscribe to the extended maintenance, please get in touch with your local contact at Magnolia.

If the author and public instances are not using the same time, you may see the following error when you publish content: 

Activation refused due to request arriving too late or time not synced between author and public instance. Please contact your administrator to ensure server times are synced or the tolerance is set high enough to counter the differences.

The error is coming either from info.magnolia.publishing.command.PublicationCommand when using the Publishing module or from info.magnolia.cms.exchange.ExchangeException when using the Activation module. 

To resolve this issue, check the system time (server time) on both instances. Configure the servers to use Network Time Protocol (NTP) so that they could use the same time and stay in sync.

If you are still getting the error, then on your public instance(s) configure:

  • With the Publishing module in use, a higher publicationDelayTolerance property:

    Node nameValue

     modules


     publishing-core


     config


     publicationDelayTolerance

    60000

  • With the Activation module in use, a higher activationDelayTolerance property:

    Node nameValue

     modules


     activation


     config


     activationDelayTolerance

    60000

In both cases the properties allow for a time difference between the instances. The default value is 30,000 milliseconds (30 seconds).

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